Deposit and withdrawal

Can I add a new bank account to withdraw to?

Yes

Will Hextra Prime process withdrawals to e-wallets?

Yes

What happens if I want to withdraw but my debit/credit card used for funding has expired?

If you deposit via debit/credit card, please submit withdrawal via Bank Transfer/Internet Banking method which is available on your Client’s Cabinet.

For your first withdrawal to your bank account, you will need to provide bank account information for verification purposes.

How long does it take to fund my account?

Deposit duration is varied depending on the deposit method that you choose.

To see the funding options available for your country of residence, go to Client’s Cabinet, under “Funds” select ‘Deposit Funds’. Your Client’s Cabinet will show all the funding options available to your account.

How do I deposit funds?

Please contact your business development manager for detail or help. To know your business development manager’s contact, please log in to your Client’s Cabinet.

Login > Click ‘Contact Your Account Manager’. You may contact the phone number by calling or by using WhatsApp messenger.

For more details dan any queries, you may also contact our Client Services team via LiveChat.